Inquisitive and dedicated Information technology specialist with 10+ years of vast experience in major fast-paced companies. Looking to leverage strong analytical skills as a leader. Skilled in systems and process enhancement. LED smooth transition and training of 200+ employees to cloud ERP. Slashed security risk by 80% and was recognized for company-wide quality satisfaction rating (+90%).
1. Designed and implemented IT Policies and SOPs in startup company\'s specifically Technical Standards of PMP
2. Led project with Agile methodology for requirements gathering, defining SOW, SMART WBS documentation utilizing GitHub, BaseCamp. Implemented engineering productivity measures and metrics using SCRUM and KANBAN to ensure deliverables deadlines
3. Designing risk mitigation plan, Facilitate and manage relationships with clients and stakeholders
4. Deployed BrightGauge and ConnectWise Reporting for dashboard administration and slack for team coordination. Assisted in formulation and decisions of Recruitment and handed over the Hiring process to HR dept.
5. Managed Social Media Marketing and creative department/ team of graphic designers
1. Project Implementation Associate (School Management System 'Campus On Cloud', SAP B1, Technology in Classroom), Implemented Microsoft o365 and MS Teams
2. Requirements gathering: translating business goals into traceable use-cases & reports for Pentaho, Crystal Reports
3. Managed Datacenter and scheduled periodic database(s) backups, DBA, Pivot Tables, Microsoft Server Installation and Configuration, LAMP, Veeam VMs
4. Implemented new hardware and software technologies like IRIS, documentation and IT Dept. SOPs, Configured Elastix, attendance devices ZKTeco for face and fingerprint recognition
5. Improved computer systems for information sharing and compatibility
6. Managed support to local and remote end-users in different geographical locations. Performed regular audit visits to sites to monitor and evaluate problems if they were resolved and standards were implemented while training school faculty and support staff
1. In-House Developed and Deployed c# Softwares: (QA Lot Manager, OEE Dashboard, Auto Reporting and Emailing, GPS Logging System, Databases Compression and Backup, Lottery Series Generator, PC Status Notifier, Data Validator, Machine learning pilot project.
2. Database Designing and Administration (SQL, MySQL) designing/writing DB batch Scripts and SQL queries, user authorization roles for information access.
3. IoT (Internet of Things) projects designing hardware integrated circuits with sensors and their troubleshooting for maintenance, trained remote staff
4. Providing Technical Customer Service (for Hardware & Software Cross-Continent, across Pakistan and local Business Units with Million dollars per month production capacity) – successfully implemented developed software in Karachi and in South Africa
1. Enlightened (PG - Grade 1) children to basic computer concepts and use of computer and softwares efficiently
2. Using hands-on approach and classroom activities and enhanced children’s creativity for critical thinking and computer operating techniques
3. Provision of IT support to the school Administration
1. Web Administration and Graphics Designing: alohagroup.net
2. Wrote Code Snippets and Rectification/Debugging (for PHP, HTML, CSS, Wordpress, MVC)
3. Managed SharePoint environment in early days of its release.
4. Assisted in designing invoices, timesheets, contacts and Internal Audit
5. Managed Fortinet, TrendMicro, SSLs Cloud Management for domains
6. Administrated LabTech/ConnectWise Automation portals